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Returns of the products are accepted within 14 days from the date of receipt of the goods by the customer, provided that the established conditions are met on this page.


The return of the goods will require the agreement of both parties.

The seller reserves the right to request compensation to compensate for damage to the property, as well as to recover the direct costs incurred for the return.

Only accept the return of the goods if:

  •     The period established for this purpose by the law, the buyer exercises his right of withdrawal. the exercise of this right will be accepted only when the goods were in the same conditions in which they were delivered and ready for sale, with the corresponding original packaging and when it was in perfect condition, and after they met the requirements indicated in the article which describes the delivery.
  •     The goods were faulty. In this regard, the provisions of the product liability law and proceeded to immediately replace the product with another with identical terms and advantages.
  •     He will proceed to reimburse the amount of the assets when the direct or indirect causes, the company saw unable to serve.
  •     The return of the goods will be accepted if, for reasons attributable to him, the product ordered does not correspond to that requested by the customer. The transport costs incurred for the return will be charged to the customer. The amount of transport and the first delivery will be deducted from the total refund amount. The Company is responsible for all delivery costs to the customer of a defective product, provided that the customer makes the request within 7 days from the invoice date.
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